Contact Us
You can contact Bitcoin Casinos about corrections, feedback on our crypto casino comparisons, or questions about how this site works. We're an independent comparison site, not a casino. That distinction decides who can help you with what, so it's worth a minute before you write.
18+ only (21+ in some states and at some sites). Gambling involves risk of loss. If gambling is a problem for you or someone you know, call the National Problem Gambling Helpline at 1-800-GAMBLER.
What we can help with
- Factual corrections: a bonus term, coin list, licence detail or other fact on the site that looks out of date or wrong.
- Feedback on our content: something unclear, missing or confusing in a comparison or guide.
- Questions about our process: how we rank, how we handle commercial relationships, how we check facts. Our About Us page covers the basics first.
- Business and partnership enquiries: we read them, but commercial relationships do not decide rankings and commission does not buy position.
What we can't help with
We don't run any casino, so we can't see or change accounts, balances, bonuses or withdrawals. This applies to every operator we mention, including BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet and Wild.io.
| Your issue | Where to go |
|---|---|
| Delayed or missing withdrawal | The casino's own support team, with your transaction ID from the blockchain explorer |
| Bonus or wagering dispute | The casino's support, after re-reading that site's bonus terms |
| Account locked or verification request | The casino's support and its published terms |
| Wrong or incorrect fact on our site | Us, using the details below |
| Gambling is causing you harm | 1-800-GAMBLER, or our Responsible Gambling page |
We can't act as a mediator or promise a casino will respond, and we don't give legal or tax advice. For legal or tax questions, consult a qualified professional.
How to send a useful message
- Name the page and the section you're referring to.
- Say what you believe is wrong and what you believe is correct.
- Include a source if you have one, such as the casino's published terms or a screenshot with a date.
- Leave out private keys, seed phrases, passwords and wallet recovery details. We will never need them.
We review corrections against the operator's published information. Casino terms change often, so facts on our pages reflect what we verified as of the date shown at the top of each page, and some details may have changed since.
Reaching us
Use the contact method or form provided on this page by the site. We don't publish a phone line or support hours, so please don't expect an instant reply. Be wary of anyone claiming to be Bitcoin Casinos and asking for deposits, wallet access or personal documents. We never do.
A note on state laws and protections
The casinos we review are offshore and licensed outside the US, not by a US regulator. Their legal status for US players is a grey area, and state laws vary, so check the rules where you live. Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. See our Terms and Conditions for how this site's content may be used.
Responsible gambling
Only play with money you can afford to lose, and remember that crypto price swings can add to losses. If you need support, call 1-800-GAMBLER at any time.